Why are surveys important for your organization?
We all need objective, uncontaminated opinions to determine the real perceptions of our employees, direct reports, co-workers or customers who actually purchase or receive goods or services. Surveys make it “safe” to express true feelings and opinions without risk. This enables you to:

• Identify and respond to issues and problems;
• Send a message that management cares and is willing to address the issues.

We conduct a variety of surveys, typically online, and include the following:

• 360° reviews
• Employee perceptions
• Customer perceptions
• Board governance
• Any others you can think of.

360° Reviews:
The feedback from a manager’s direct reports, peers and manager, positioned against a self-assessment, provides essential feedback on strengths to celebrate and most importantly, the skills or competencies that need to be improved to become more effective managers. Gaps are highlighted and reviewees have the opportunity to receive more focused coaching from their managers or from external coaches, where appropriate.
The review instrument can be customized. Consolidation of results also highlights management skills that need development across the organization. Performance-Solutions-Group also typically provides feedback and coaching to all reviewees, following the review. (click here to view Performance Coaching)

Employee Perception Surveys:
The employee survey provides a macro view of employee morale and internal business practices. High employee satisfaction typically means high customer satisfaction and high productivity and performance.
Employees are broken into groups by location or department to pinpoint areas that need attention but not too small to compromise confidentiality. The themes analyses provide an overview of the issues and the low-hanging fruit for follow-up and accountability.
Typical survey categories are:
Company Communications, Role of Senior Management, Management Practices, Quality of Worklife, Compensation and Benefits Practices, Job Satisfaction, and others. Additional categories can be added to reflect the organization’s needs.

Customer Perception Surveys:
The perceptions of your customers are vital to the planning process, your marketing and, indeed, to the health of every business. For rapid capture of customer feedback, online surveys address quality of products and services and encourage customer suggestions.
For internal customer surveys, support departments (IT, HR, Accounting, Marketing, Legal, etc.) are evaluated by users of their services.

How Performance-Solutions-Group helps you:

• We conduct surveys online via the Internet.
• We collaborate with clients in customizing surveys.
• Our survey results provide multiple “cuts” of the data for additional insights.

Contact Performance-Solutions-Group, Inc.
To discuss your survey needs, please contact us at (203) 987-3338 info@performance-solutions-group.com